Agency & Personal Manager Support
Account Help - Agent & Personal Managers
Representatives: How do I manage the new profile updates for my talent?
This article provides an overview for talent representatives on how to navigate and utilize the latest profile enhancements, including display modes, ...
Agency Support: Self-Tape FAQs
We are excited to announce the launch of our Self-Tape feature on Spotlight. This will allow casting directors to request and receive Self-Tapes direc...
Agency Support: Adding/Removing a Client
Currently, only a Performer can add/edit agencies within their account. Your client can add you as an agency in their 'Manage my agents' section. Once...
Agency Support: Paying for a Client
If you would like to make a renewal or reactivation payment on behalf of one of your client(s), please email our support team at questions@spotlight....
Agency Support: Client/Performer Not Appearing on Submissions List
There are a small number of filters that may automatically pop into place when you go to submit a client, based on the filters the casting director ha...
Agency Support: Availability Assistant FAQ
The Availability Assistant is an exciting new integration with Tagmin, which allows you to see your clients' availability when you go to suggest on Sp...
Agency Support: Clients' Access to the Jobs Feed
The access level for what clients can do on the Jobs Feed is controlled by you as their agent. By default, all agents’ clients' access is set to ‘Rea...
Agency Support: Adding new Agency users
You can add a new user to your agency at any time. First of all you will need to make sure you are logged in as a Main user or Admin user. Select...
Agency Support: Breakdown Closed Early
Whilst this is not common practice, there are circumstances that may require a breakdown to be closed early. For example, this may occur if there has ...